Terms of Service
These Terms of Service govern your use of the Klosra Manufacturing website and any services we provide by agreement. By accessing the site or engaging with our services you accept these terms and any policies referenced herein. The terms below explain how service agreements are formed, the responsibilities of each party, permissible use of the site, intellectual property protections, limitations on liability, warranty disclaimers, and methods for resolving disputes. If you are entering into a separate written agreement with Klosra Manufacturing, those contract terms will govern to the extent they conflict with this document. For standard inquiries, quotes, and project initiation through the website, these terms set reasonable expectations and clarify remedies, notice procedures, and applicable law. If you have questions or require specific contractual language for a procurement process, contact our operations or legal team prior to submitting binding commitments so we may provide tailored contract terms and clarify any procurement or compliance requirements.
Use of the site and services
The website is provided for informational and business inquiry purposes. You may use the site to request quotes, submit technical materials, or contact Klosra Manufacturing regarding manufacturing services. You agree not to submit content that violates third-party rights, contains malware, or otherwise interferes with site operations. All inquiries and materials you submit must be truthful and accurate to the best of your knowledge. Where you provide technical files for evaluation, you are responsible for ensuring that those files do not contain sensitive personal data beyond what is necessary for project evaluation. Klosra reserves the right to refuse service to any user or to suspend access to the site at our discretion for conduct that violates these terms or poses risk to our systems, personnel, or customers. You agree to comply with applicable export controls and to notify us of any restrictions on technical data transfer or required contractual protections prior to sharing proprietary designs.
Orders, quotes, and project agreements
A binding order or service engagement is formed only when Klosra issues a written confirmation or executed agreement that references the specific scope, quantities, pricing, lead times, and acceptance criteria. Quotes provided through the website are subject to verification and may be adjusted based on final material availability, tooling requirements, or changes in technical specifications. For custom projects, pilot runs, and qualification periods, we will document acceptance tests and first-article inspection criteria. Any changes to scope requested by the customer after order confirmation may require a change order and adjustment to price and delivery dates. Payment terms are set in the order confirmation or underlying agreement and may include deposits, progress invoicing, and final payment upon shipment or acceptance. Unless otherwise agreed, title to finished goods transfers upon shipment. Klosra retains rights to materials and tooling costs as specified in the applicable agreement until paid in full. The customer must provide accurate BOMs and material specifications; Klosra is not responsible for defects resulting from customer-supplied designs that are inherently non-manufacturable without agreed modifications.
Warranties, disclaimers, and limitations of liability
Klosra warrants that products manufactured under an agreed specification will materially conform to the documented requirements at the time of shipment and will be free from defects in workmanship under normal use for a limited period specified in the applicable agreement. Except for that limited warranty, Klosra provides services and goods "as is" and disclaims all other warranties to the fullest extent permitted by law, whether express or implied, including merchantability and fitness for a particular purpose. Klosra’s liability for direct damages is limited to the repair, replacement, or refund of the amount paid for the goods or services under the relevant order, at Klosra’s option. In no event shall Klosra be liable for indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of production, or loss of business opportunity even if advised of the possibility of such damages. These limitations apply to the fullest extent permitted by applicable law and do not affect rights that cannot be excluded by law. Claims for defective products must be made within a reasonable time after discovery and per the procedures set out in the applicable agreement to allow for inspection and validation. Customer obligations to mitigate damages and allow corrective actions are essential conditions of any remedy provided by Klosra.
Intellectual property and confidentiality
All content on the website, including text, graphics, and layout, is the intellectual property of Klosra or its licensors and is protected by copyright and other laws. When customers supply technical designs, drawings, or proprietary processes, those materials remain the property of the customer unless otherwise agreed in writing. Klosra will treat customer-supplied technical data as confidential and will not use it outside the scope of the agreed manufacturing engagement. For projects that require additional confidentiality protections, parties may execute a mutual nondisclosure agreement before exchanging detailed files. Klosra may retain limited archival copies of customer specifications and acceptance records for quality control, traceability, and warranty purposes, subject to confidentiality commitments. Any improvements or production-specific tooling developed by Klosra that are generic to manufacturing processes remain the property of Klosra unless agreed otherwise. Where inventions or patentable developments arise from cooperative engineering under a separate contract, ownership and licensing will be determined by that contract.
Governing law, notices, and changes to terms
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its choice of law rules. Any disputes arising from services or agreements with Klosra shall be resolved by the dispute resolution method set forth in the relevant contract; if an agreement is silent on the method, parties agree to first seek amicable resolution through good faith negotiation. Notices required under these Terms must be sent to Klosra’s registered contact details and will be effective upon receipt. Klosra may update these Terms from time to time to reflect changes in practices or legal obligations; material changes will be posted on this page with an updated effective date. Continued use of the site or engagement of services after posting constitutes acceptance of the revised terms, except where a separate written agreement governs the specific service engagement.
Contact information
If you have questions about these Terms, require a copy of an executed agreement, or need to discuss procurement or legal matters, please contact our operations or legal representative: Klosra Manufacturing Operations and Legal 120 Harborview Drive, Suite 400 Boston, MA 02110 USA Phone: +1 (617) 555-0142 Email: [email protected] Please indicate your company name and reference number or inquiry so we can route your request promptly. For contractual negotiations please request a directed point of contact to support procurement processes and ensure that all required corporate approvals and signatures are captured prior to commencement of services.