Privacy Policy
This Privacy Policy explains how Klosra Manufacturing collects, uses, discloses, and protects personal information provided to us through our website and direct communications. We respect individual privacy and are committed to handling personal data in a secure and transparent manner. This policy applies to information collected in the context of production inquiries, quotes, customer communications, and site interactions. It describes the types of data we gather, the purposes for processing, the legal bases for processing where required, retention practices, and the rights available to data subjects. We aim to provide clear choices and to limit collection to what is necessary to deliver our services and meet legal obligations. If you have questions or wish to exercise your privacy rights, please contact our Data Protection Officer using the details in the Contact section below.
Information we collect and why
We collect information necessary to evaluate production requests, provide quotes, manage customer relationships, and operate our website. Personal contact information such as name, company, email address, and phone number is collected when you submit inquiries or contact forms. Technical materials provided to support a request, such as drawings, bill of materials, and specifications, may include personal identifiers in metadata or document headers; these are processed to support project evaluation and manufacturing planning. We also collect transactional records, communication histories, and any preferences you provide. Data is used to respond to inquiries, prepare proposals, coordinate production planning, and manage delivery and support. Where required by law, we rely on legitimate business interests to process information for these purposes, and we will seek consent for direct marketing and other optional communications. We retain only the data necessary to fulfill these purposes and to comply with legal obligations such as tax and contractual recordkeeping.
Cookies, analytics, and tracking
Our website uses cookies and similar technologies to enable essential site functionality and to collect analytics data about visitor interactions. Essential cookies are required for forms, accessibility features, and site security. Non-essential cookies are used to understand site performance and improve user experience. We use third-party analytics services that aggregate anonymous usage data; these services do not identify individual visitors in our routine operational analysis. Cookie consent controls are available in the cookie banner and can be changed at any time using your browser settings. Rejecting non-essential cookies will not prevent the site from functioning for core activities such as submitting a contact form, but it will limit analytics and performance measurement. We do not use tracking technologies for behavioral advertising on third-party platforms unless you provide explicit consent.
Data sharing, security, and international transfers
We share personal information only as necessary to fulfill the purposes described in this policy. Recipients may include trusted service providers who support our operations such as cloud hosting, email delivery, customer relationship management platforms, and logistics partners. All third-party processors are required to maintain appropriate security measures and are contractually restricted from using personal data for other purposes. When transfers of personal data occur across international borders, we implement safeguards such as standard contractual clauses or rely on adequacy decisions where applicable to ensure an adequate level of protection. Klosra implements administrative, technical, and physical controls to protect data, including access controls, encryption for data in transit, and periodic security reviews. While we strive to protect data, no system is completely immune to risk; we will notify affected parties and regulators if required in the event of a confirmed data breach in accordance with applicable law.
Your rights and choices
Depending on your jurisdiction, you may have rights regarding your personal information. These rights can include access to the data we hold about you, correction of inaccurate information, deletion of data where there is no overriding legal requirement to retain it, restriction of processing, and the right to object to certain processing activities. To exercise these rights or to request a copy of your personal data, please contact us using the details below. We will respond to valid requests within applicable timeframes and may ask for information to verify your identity before processing a request. If you are in the European Economic Area or the United Kingdom and are unsatisfied with our response, you may have the right to lodge a complaint with a supervisory authority where you reside or work.
Contact and data controller
Klosra Manufacturing is the data controller for the personal data collected through our website and direct communications. For privacy questions, to exercise your rights, or to request more information about our processing activities, contact our Data Protection Officer: Phone: +1 (617) 555-0142 Email: [email protected] Address: 120 Harborview Drive, Suite 400, Boston, MA 02110, USA We aim to respond to all privacy-related inquiries promptly and will provide guidance on secure submission of sensitive technical materials or requests that require additional verification. If an NDA or secure file transfer is needed to discuss proprietary information, indicate this in your inquiry and we will provide appropriate arrangements.